ChatBox
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WhatsApp automation for growing and enterprise teams

Every WhatsApp conversation, automated, shared and measured.

ChatBox brings your WhatsApp numbers, team inbox, chatbots, AI replies, broadcasts, payments and integrations together in one secure panel, from your first number to many.

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  • No card required
  • 7-day free trial
  • QR or official Cloud API
  • GST invoices
  • 71features in one panel
  • 9reply languages
  • 6AI providers supported
  • 9webhook events

Everything your team needs on WhatsApp

Every capability below ships with ChatBox today. Some depend on your plan.

Inbox & team

One shared inbox for every number and every teammate.

  • Shared team inboxAssign conversations, add internal notes and track open, pending and resolved chats.
  • Live chat in the browserAnswer customers from the panel with live updates, on desktop or phone.
  • Human takeoverPause the bot for a single chat while your team takes over.
  • Quick replies and templatesAnswer common questions with saved replies, shortcuts and reusable message templates.
  • Team seats and rolesInvite owners, admins and agents, each with the right access.
  • NotificationsIn-app, e-mail and push alerts, for example when a chat is assigned to you.
  • Dashboard and analyticsMessage and contact charts, plan usage meters and an onboarding checklist.
  • Activity logSee who changed what in your workspace, with filters and CSV export.
  • Automatic routingSend new conversations to the right teammate automatically.
  • Faster chat repliesImproved quick replies and a smoother chat screen for agents.
  • Digests and exportsSummaries by e-mail and more ways to export your data.

Automation & bots

Replies, flows and journeys that run day and night.

  • Welcome messagesGreet new and returning contacts with text, images and buttons, and A/B test two versions.
  • Keyword auto-repliesExact, contains, starts-with and regex matching, with images and auto-tagging.
  • Chat flows and formsMenu-driven flows with question steps that save answers to contact fields.
  • Fallback menuA helpful reply with your options when nothing else matched.
  • Business hoursAn away message outside your opening hours, without repeating it to the same chat.
  • Drip sequencesTimed series of messages that keep new contacts engaged.
  • Birthday wishesGreet contacts automatically on their birthday.
  • Follow-upsNudge quiet chats and remind customers about unpaid orders.
  • Satisfaction surveysAsk for a rating (CSAT) after a conversation is resolved.
  • Groups and channelsWelcome and goodbye messages for the WhatsApp groups you manage.
  • Visual flow builderDesign chat flows visually instead of in step lists.
  • Keyword reply upgradesMore control over how keyword replies match and respond.
  • Welcome and hours upgradesMore options for welcome messages and business hours.

AI

Answers grounded in your own content, in your customer’s language.

  • AI replies with your own keysGemini, Claude, OpenAI-compatible services, Groq, DeepSeek or Grok, tried in the order you choose.
  • AI knowledge baseAnswers drawn from your FAQs and documents: text, Markdown, CSV and text-based PDFs.
  • Voice notes to textVoice notes are transcribed with your own Groq or OpenAI key and answered like typed messages.
  • Replies in the customer’s language9 languages including Hindi and Hinglish are detected, and your translations are sent back.
  • AI usage meter and handoverKeep track of AI usage and hand a chat to a person when needed.

Broadcasts & marketing

Reach the right audience and see exactly what happened.

  • Broadcasts to tags and segmentsScheduled campaigns with an audience preview and safe, human-like pacing.
  • Recurring broadcastsRepeat a campaign on a schedule until the end date you set.
  • Delivery reportsSent, failed and skipped recipients per campaign, with reasons and CSV export.
  • Meta template broadcastsReach customers outside the 24-hour window with approved templates on Cloud API numbers.
  • Contacts, tags and custom fieldsImport from CSV or Excel and keep every customer detail in one place.
  • Saved segmentsRule-based audiences, for example contacts active in the last 30 days in one city.
  • Click-to-WhatsApp links and QR codesShort links and QR codes that count clicks by source and campaign.
  • Website chat widgetAdd a WhatsApp chat button to your website with one script tag.
  • Broadcast ProExtra controls for large campaigns.
  • AnalyticsSee how conversations and campaigns perform over time.
  • Contact management upgradesMore ways to organise and find your contacts.
  • Segment upgradesBuild audiences with more kinds of rules.
  • Media libraryKeep images, videos and documents in one place and reuse them.

Commerce & payments

Sell, book and get paid inside the chat.

  • Product catalogue in chatCustomers browse your products and order right inside WhatsApp.
  • Orders panelOrders from chat and the panel in one list, with statuses and stock control.
  • UPI payment linksOrders get a payment link with your UPI QR code, where customers submit the payment reference.
  • Appointment bookingFree slots only, reminders before the visit, and reschedule or cancel in chat.
  • Lead pipelineMove leads through your stages on a drag-and-drop board.
  • Simple subscription billingPay by PayU or UPI with GST invoices, coupons at checkout and renewal reminders with a pay link.
  • Wallet and add-onsAdd numbers, seats or broadcast packs when you need them.
  • Payment recoveryReminders and retries when a renewal payment fails.

Integrations & API

Connect WhatsApp to the tools you already use.

  • Connect by QRLink your existing WhatsApp or WhatsApp Business number, just like WhatsApp Web.
  • Official WhatsApp Cloud APIRun Meta Cloud API numbers next to QR numbers through the same bot.
  • Multiple numbersSeveral WhatsApp numbers in one workspace, depending on your plan.
  • REST API v1 and v2Send messages, manage contacts and read orders and appointments from your own systems.
  • Signed webhooks9 events with HMAC-SHA256 signatures and automatic retries.
  • Zapier and MakeREST hooks for no-code automations.
  • Google Sheets syncContacts, orders and appointments copied to your sheet on a schedule.
  • Number healthKeep an eye on the connection and quality of each WhatsApp number.

Security & compliance

Controls that keep customer data safe and private.

  • Two-factor sign-inAuthenticator app codes with single-use recovery codes.
  • Roles and permissionsOwners, admins and agents see only what their role allows.
  • Private workspacesEach workspace sees only its own contacts, chats and files.
  • Opt-out handlingContacts who send your opt-out keyword are left out of broadcasts until they opt back in.
  • Data export and deletionOwners download all workspace data as a ZIP file or request deletion.
  • Passkeys and sign-in upgradesMore ways to protect sign-in, including passkeys.
  • Custom rolesDecide exactly what each teammate can see and do.
  • Consent recordsKeep a record of when and how each contact agreed to receive messages.

White-label & platform

Run it under your own brand, on any device.

  • White-label for agenciesYour brand, colour, logo and custom domain, with client workspaces and commission.
  • Installable app with pushInstall the panel on Android, iPhone or desktop and get push notifications.
  • Support ticketsTalk to the platform team from inside your workspace.
  • Refer and earnInvite other businesses and earn wallet credit.
  • Light and dark themesA responsive panel that follows your system theme.

Live in three steps

No developers and no servers to manage.

  1. Create your workspace

    Start the free trial and invite your team.

  2. Connect WhatsApp

    Scan a QR code like WhatsApp Web, or add an official Cloud API number.

  3. Automate and grow

    Turn on replies, flows, AI and broadcasts, and answer every chat from one inbox.

Built for the way your industry sells

Teams combine the same building blocks in different ways.

  • Retail and D2C brands

    Share your catalogue, take orders in chat and collect UPI payments.

  • Restaurants and cloud kitchens

    Menus in chat, orders with payment links and reminders for unpaid orders.

  • Clinics, salons and services

    Customers book, reschedule or cancel appointments and get reminders.

  • Education and coaching

    Collect admission details with chat forms and send updates to the right batch.

  • Real estate

    Capture leads from links and QR codes and move them through your pipeline.

  • Travel and hospitality

    Answer enquiries in the guest’s language with AI and your knowledge base.

  • Customer support teams

    A shared inbox with assignment, quick replies and satisfaction surveys.

  • Agencies and resellers

    Run client workspaces under your own brand and earn commission.

Works with your stack

Connect WhatsApp to payments, data, automation and AI services.

Messaging

  • WhatsApp (QR)
  • WhatsApp Cloud API

Payments

  • PayU
  • UPI

Automation

  • Zapier
  • Make
  • REST API
  • Webhooks

Data and backups

  • Google Sheets
  • Google Drive
  • S3-compatible storage

AI providers

  • Gemini
  • Claude
  • OpenAI-compatible
  • Groq
  • DeepSeek
  • Grok

Delivery

  • SMTP e-mail
  • Web push

Product names are trademarks of their owners. Listing them does not imply endorsement.

Security built in, not bolted on

What the software does to protect your data today.

  • Hashed passwordsPasswords are stored only as one-way hashes, and repeated failed sign-ins are temporarily blocked.
  • Encrypted secretsAI keys, access tokens and webhook secrets are encrypted at rest with AES-256-GCM.
  • Two-factor authenticationAuthenticator app codes with single-use recovery codes; the platform can require it for its administrators.
  • Workspace isolationDatabase queries on workspace data are limited to your workspace, and an automated check enforces this in the test suite.
  • Signed webhooks, hashed API keysWebhooks carry an HMAC-SHA256 signature; API keys are shown once and stored only as a SHA-256 hash.
  • Safe outbound callsWebhook and AI addresses that point to private or internal networks are refused.
  • Browser protectionsCSRF protection on every form, a Content Security Policy for scripts, HTTP-only session cookies and sessions that expire after inactivity.
  • Audit trailTeam activity and administrator actions, including support access to a workspace, are logged.
  • Your data, your controlOwners can export all workspace data or request deletion; deleted workspaces are purged after 30 days.

Preparing a security review? Talk to us

Plans that grow with you

Straight from the live price list. Pay monthly, or save with yearly billing.

Free Trial

Try every core feature free for 7 days.
₹0 for 7 days
No card required
  • 1 WhatsApp number
  • 100 contacts
  • 200 broadcast messages / month
  • 1 team member
  • AI auto-replies
  • REST API and webhooks
Start free trial

Basic

For a single business number.
₹499 /month
  • 1 WhatsApp number
  • 1,000 contacts
  • 5,000 broadcast messages / month
  • 1 team member
  • AI auto-replies
  • REST API and webhooks
Choose plan
Recommended

Pro

AI replies, two numbers and a small team.
₹1,499 /month
  • 2 WhatsApp numbers
  • 10,000 contacts
  • 50,000 broadcast messages / month
  • 3 team members
  • AI auto-replies
  • REST API and webhooks
Choose plan

Business

Unlimited contacts, five numbers, larger teams.
₹3,999 /month
  • 5 WhatsApp numbers
  • Unlimited contacts
  • 200,000 broadcast messages / month
  • 10 team members
  • AI auto-replies
  • REST API and webhooks
Choose plan

Prices in Indian Rupees. GST is added where applicable.

Compare all plans Need more numbers, seats or a custom agreement? Contact sales

Frequently asked questions

Do I need the official WhatsApp Business API?

No. Link your existing WhatsApp or WhatsApp Business number by scanning a QR code, just like WhatsApp Web. If you prefer the official route, connect a WhatsApp Cloud API number from Meta instead, or use both.

What happens when my trial ends?

The bot stops replying and the panel becomes read-only until you choose a plan. Your data is kept.

How do I pay?

Online with cards, UPI, netbanking or wallets through PayU, or by UPI with the transaction reference. Renewal reminders carry a pay link. Every payment gets an invoice.

Can I change plans later?

Yes. Upgrades apply immediately with credit for unused days; downgrades apply at the end of the current period.

Is my data kept separate from other businesses?

Yes. Every workspace only sees its own contacts, messages, media and settings, and the owner can export or delete the data.

Which AI providers can I use?

Gemini, Claude, OpenAI-compatible services, Groq, DeepSeek and Grok, with your own API keys, on plans that include AI replies.

Can our agency offer it under our own brand?

Yes. The platform team can switch on reseller mode for your workspace: your name, colour, logo and custom domain, client workspaces and a commission on their payments.

Does it connect to our other tools?

Yes: a REST API, signed webhooks, Zapier and Make, and Google Sheets sync.

Put every WhatsApp conversation to work

Start free for 7 days. No card needed.

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